REFUNDS / SAMURAI

Refund information

Last updated: August 1, 2026

1. Crypto transactions

USDT TRC20 transfers are submitted directly to the blockchain and generally cannot be cancelled or reversed by Samurai after broadcast. Refunds are not automatic and are not guaranteed merely because a request is submitted.

2. Requesting a review

Create a support ticket from the account used for the top-up and include the transaction hash, payment amount, payment time, and reason for the request. Do not send a password or email verification code.

3. Review

Each request is reviewed using the payment record, subscription status, blockchain finality, these terms, and applicable law. We may request information reasonably needed to verify the transaction and ownership of the account.

4. Incorrect transfers

Funds sent using the wrong network, asset, address, or amount may be unrecoverable. Where recovery is technically possible and legally permitted, any required network or processing costs may be deducted from the returned amount after they are disclosed to you.

5. Statutory rights

Nothing on this page excludes or limits rights that cannot be waived under applicable law.